Michael's Valley Grill

Reviews about Michael's Valley Grill

• 1 / 5

  By Mary Tascione
  Found a hair in my soup and the owner insisted it was mine (i dye my hair, it wasn't) and essentially told my group that if we argued with them over it then to find another place to eat! We're all in our 30s and 40s and are very respectful people...there are so many nicer places to eat in rochester at this point, so we're taking his advice and not returning! Fine dining and entertainment can be found all over....the quality of this place and their food has sadly taken a horrible turn. Save your money, eat somewhere else
  February 18, 2017
• 1 / 5

  By Karen Manella
  This review is not based on the food or experience, but rather on the poor customer service I received from the manager Priscilla and the owner Michael Petrillo....I won two $50 gift certificates to Michael's at a Western New York Flash soccer game in August, where I had participated in a fund raiser for breast cancer. Unfortunately, I did not notice where the certificates expired on October 31, only two months after I received them. I called the restaurant and spoke with the manager and explained the situation and asked if there was any way I could get an extension and she told me that she could not. After much discussion, she finally agreed to allow me the opportunity to use one of the certificates. I explained that I will be leaving to go to my mother's in Florida and will not be back home until May and could I have an extension until then (most gift certificates for restaurants have a one year expiration, if any -actually nowadays most have NO expiration!). At that time, the owner came on the phone and basically told me "too bad so sad" and if I had an issue with his answer to take it up with Wham-13 News as they were the sponsors for the certificates?!?! He was very rude and condescending to me and told me he had another call holding and hung up on me. I just couldn't believe that any business would treat a prospective customer in such a manner. My bill would have been much more than double the value of the certificates, so it's not like they would have lost money on the deal, I just don't understand why they would not allow at least half value or something, anything! I had looked at their website and I was really looking forward to dining there. I had planned to bring friends with me, which could have led to even more customers for them in the future. I have a lot of experience working in restaurants and even helping to set up new restaurants in Sarasota Florida and I have NEVER seen such poor treatment of a customer by an owner. Thank goodness we have many fine restaurants in the Rochester area - this is one for sure that I will never visit and I will make sure to tell everyone I know of this very disappointing experience. After writing this, I'm still shaking my head in disbelief over the way they just treated me.
  October 02, 2016